Delivery / Returns

 

UK DELIVERY 

  • Delivery costs £4.95
  • Delivery takes 1-2 working days 
  • Delivery is Monday to Saturday (excluding Public Holidays)
  • Delivery is made through Royal Mail Special Delivery
  • Delivery is fully tracked, once your order has been shipped we will email your tracking code
  • A signature will be required on receipt
  • If you're not available to take delivery of your parcel, the carrier will leave a delivery card advising if your parcel has been delivered to a safe location, left with a neighbour or how you can arrange collection

 

INTERNATIONAL DELIVERY

  • Currently we can only deliver to Europe, USA, Canada and Australia 
  • Delivery costs £9.95
  • 4-6 working days to Europe
  • 8-10 working days to the Rest of the World
  • Delivery is made through Royal Mail International Business Tracking and Signature Services
  • A signature will be required on receipt
  • Please note we are not liable for customs or import duty on your order
  • Most countries will provide details of duties on their relevant websites

 

RETURNS

  • If for any reason you are not satisfied with your purchase you can easily return it to us as long as it is within 14 days of your receipt of the goods
  •  If you would like to return your item(s), please email us at contact@bucklebowpearl.co.uk
  •  Reseal the original packaging and put in the post
  •  You will need to pay for the postage of the return, please use a tracked service as we cannot be responsible for items lost in the post
  •  You should receive your refund within 10 days of us receiving your item
  • Please note - we have the right to reject your request of a refund if the item has been worn or shows signs of wear. We can only refund items that are unworn and in the exact condition they were purchased 
  • Please note, with our one-off vintage pieces we cannot offer exchanges for the same piece only alternatives as they are one offs